Lookup your DNSP (Electricity Distributor)

Which Tool Finds My DNSP by Address?

An address gives you two things you can type: the postcode and the suburb. Network boundaries do not follow postcode or suburb boundaries. For that reason, the NMI on your bill gives the exact answer for one connection.

The DNSP for My Postcode

Choose the Lookup DNSP by Postcode Tool for the fastest answer.

• What you need: the four-digit postcode of the address.
• Best for: an answer when you do not have a bill.
• Border postcodes: the tool shows each distributor whose network the postcode touches.

The DNSP for My Suburb

Choose the Lookup DNSP by Suburb Tool when you know the place but not the postcode.

• What you need: the name of the suburb or locality.
• Best for: a new address, or an address that someone gave you by name.
• Border suburbs: the tool shows each distributor for a suburb that touches more than one network.

The Exact Distributor for My Connection (NMI)

Choose the Lookup DNSP by NMI Tool when you have an electricity bill. The NMI (National Metering Identifier) identifies your electricity connection. It has 10 characters plus an optional 11th checksum digit, and your bill prints it.

• What you need: the NMI from a bill for the address.
• Best for: the exact answer, because every NMI is served by exactly one distributor.

What DNSP Contact Details Do the Tools Show?

All three tools give the result in the same form. The result shows the details that the distributor publishes itself:

• Name: the Electricity Distributor (DNSP) for the area or the connection.
• Phone numbers: including the distributor's 24/7 faults and outages line.
• Website and contact pages: links to the distributor's own pages.

Features

• Every state and territory: the tools cover every Australian state and territory.
• Border areas: the Postcode and Suburb tools show every distributor for an area that touches more than one network.
• Suburb entries: the suburb list shows the state and the postcode for each entry.
• NMIs with letters: the NMI tool accepts numeric NMIs and NMIs that contain letters.
• Other NMI types: the NMI tool tells you when an NMI is a gas NMI or a transmission-network (TNSP) NMI.
• Displays on Desktops, Laptops, Tablets & Smart Phones
• Browser-Based (No Installation)
• Free for Personal and Commercial Use
• No Payment & No Signup

Get My Smart Meter Data from My Distributor

Most distributors offer a customer web portal where you can download your smart meter interval data as a NEM12 CSV file. To use that portal, you first need to know which distributor serves your connection.

• Interval data: a reading of your electricity use for each short interval of each day, usually every 30 minutes.
• NEM12 CSV: the file format that AEMO (the Australian Energy Market Operator) defines for interval data.
• Solar export: if you have solar panels, the file also records the solar power that you send to the grid.

Get a NEM12 CSV File from Your DNSP Web Portal

A distributor portal usually asks you to register before it releases any data. Have a recent electricity bill ready, because the portal usually asks for details such as:

• Your NMI: the number that identifies your connection.
• The address: enter it as the bill prints it.
• The account holder's name: the portal uses it to check that you hold the account.

Ask Your Electricity Retailer When Your Distributor Has No Portal

If your distributor does not offer a portal, or the portal does not list your address, ask your Electricity Retailer for the data. Some retailers send a simpler CSV file with less detail, so ask for NEM12 CSV when a tool must read the file. For step-by-step instructions, see How to Download / Access Your Smart Meter Data.

What Your Smart Meter Data Lets You Do

The free NEM12 CSV tools read a NEM12 CSV file in your browser. They turn your interval data into tables, charts, and spreadsheet files.

See When Your Household Uses Electricity

Your interval data shows when you use electricity through the day and the year. With it, you can compare:

• the hours of a typical day
• weekdays and weekends
• one season and the next

Check the Solar Export Available for a Battery

Your NEM12 file records your solar export separately from the electricity you import from the grid. The solar export shows, month by month, how much surplus solar energy a battery could store.

Open Your Readings in a Spreadsheet

A raw NEM12 CSV file does not usually open as a clean table in a spreadsheet program. A converter reshapes the file into rows and columns, so you can:

• group the readings by hour, day, or month in a pivot table
• build your own charts

Set a Baseline Before You Get Off Gas or Buy an Electric Vehicle

Your interval data records your current demand in every season. That record is the baseline to which you add the demand of new electric appliances or an electric vehicle.

Give an Energy Assessor Your Measured Usage

An energy assessor or a solar designer can work from your interval data. It lets them check:

• how much of your demand falls in daylight hours
• how much solar export a battery could store
• how your demand changes between summer and winter

Use Cases for Finding Your Distributor

My Retailer Told Me to Contact My Distributor

Questions about the poles and wires of the local network go to your distributor. Look up the distributor from the postcode or the suburb. Then use its published phone numbers and contact pages.

My Bill Does Not Name My Distributor

The distributor's name is often absent from the bill, but the bill prints the NMI. Type the NMI into the Lookup DNSP by NMI Tool to get the exact distributor for that connection.

My Postcode Touches More Than One Network

A postcode can touch more than one network. The postcode lookup then lists each distributor for that postcode. To find the one that serves your connection:

• If you have a bill: type the NMI from the bill into the NMI tool.
• If you do not have a bill: ask your Electricity Retailer for the NMI on your account.

My Suburb Name Exists in More Than One State

The same suburb name can exist in more than one state, and in more than one postcode. The suburb list shows each entry with its state and postcode, so pick the entry that matches the address.

I Am Moving to a New Address

You often know the suburb of a new home before you have a bill for it. Look up the distributor for that suburb or postcode, so you know which distributor to contact at the new address.

• Before you move: find the distributor from the postcode or the suburb.
• After the first bill arrives: confirm the distributor from the NMI.

I Check a Customer's Network Before a Site Visit

Energy assessors and solar designers can check the network from the postcode or the suburb on an enquiry. The NMI on the customer's bill, or in a NEM12 CSV file, then confirms the exact distributor.

Good to Know

• Published details: each electricity distributor lookup shows the distributor's own advertised numbers and links. We re-verify these details periodically, and the tools do not query distributor systems live.
• One distributor per connection: every electricity connection (every NMI) is served by exactly one distributor. A postcode or a suburb can touch more than one network, so the NMI gives the exact answer.
• NMI Allocation List: the NMI tool names the distributor that AEMO allocated the NMI's number block to. AEMO describes its NMI Allocation List as a guide only.
• The NMI tool needs only the first 10 characters of the NMI. Is your 11th digit missing?

  Try our NMI Checksum Digit Calculator Tool

• PO box postcodes: PO-box and large-volume postcodes have no supply addresses, so the postcode lookup returns no distributor for them.
• Data source: the postcode and suburb data comes from the Australia Post delivery-area list, through the open australian-postcodes dataset.

Frequently Asked Questions

• Who is my electricity distributor? Your Electricity Distributor (DNSP) is the company that owns and operates the poles and wires of the local electricity network at your address. You can look it up free from your postcode, your suburb, or the NMI on your bill.
• How do I find my electricity distributor contact details? Type your postcode, your suburb, or the NMI from your bill into one of the three DNSP lookup tools. The result names the distributor and shows its own published phone numbers, website, and contact pages.
• Can I find my DNSP by address? Yes. The postcode or the suburb of the address gives the distributor for that area.
• Do I need a bill to find a DNSP using an address? No. The postcode and suburb lookups need no bill, and the NMI on a bill gives the exact answer for one connection.
• How do I find the DNSP for my postcode? Type the four-digit postcode into the Lookup DNSP by Postcode Tool. It names the distributor whose network covers that postcode.
• How do I find the DNSP for my suburb? Use the Lookup DNSP by Suburb Tool and pick the entry with the right state and postcode. It names the distributor for that suburb.
• Why can a postcode show more than one distributor? Network boundaries do not follow postcode or suburb boundaries. The NMI on your bill identifies the one distributor for your connection.
• Why does the NMI give the exact distributor? Every NMI is served by exactly one distributor. The first characters of the NMI identify the distributor that AEMO allocated the number block to.
• What DNSP contact details do the tools show? The tools show the distributor's name, its phone numbers including the 24/7 faults and outages line, and links to its website and contact pages. These are the distributor's own advertised details, which we re-verify periodically.
• Is my electricity distributor the same company as my retailer? No. Your retailer sells the electricity and sends the bill, and your distributor owns and operates the poles and wires of the local network.
• How do I get my smart meter data from my distributor? Most distributors offer a customer web portal where you register with details from your bill and download your interval data. Find your distributor first, so you know which portal to use.
• Can I get a NEM12 CSV file from my DNSP web portal? Most distributors offer a web portal that downloads smart meter interval data as a NEM12 CSV file. If your distributor has no portal, ask your electricity retailer for the data.
• What can I do with my smart meter data? The free NEM12 CSV tools read your smart meter data in your browser. They turn the interval data into tables, charts, and spreadsheet files.
• Are the DNSP lookup tools free? Yes. The tools are free, run in your browser, and need no signup.
• Do the DNSP lookup tools cover every state and territory? Yes. The tools cover every Australian state and territory.

Easy and Secure

• Browser-Based (No Installation)
• No Payment & No Signup
• Private - Your Data is not shared with 3rd Parties