How to Find My DNSP (Electricity Distributor)

Find My Distribution Network Service Provider by Bill, NMI, Suburb, or Postcode

Last Updated: 2026-08-20

Key Takeaways

• Your DNSP is a different company from your electricity retailer, and it owns the poles and wires at your address.
• If you ask who is my electricity distributor, the answer depends only on your address.
• You cannot choose your DNSP, and only a move to another network area changes it.
• Your electricity bill usually names the distributor, often beside the network or distribution charges.
• If you do not have a bill to hand, a DNSP lookup by NMI, suburb, or postcode returns the name.
• Victoria has five DNSPs: CitiPower, Powercor, Jemena, United Energy, and AusNet Services.
• A suburb lookup or a postcode lookup can return two DNSPs, because some network boundaries cut across suburbs.

Step 1 — Separate Your Distributor From Your Retailer

Your electricity connection involves a distributor and a retailer. Identify the right one before you start looking, because only the distributor is your DNSP.

• Your DNSP owns the network: the poles, the wires and the substations that serve your property.
• Your retailer sells you the electricity: it sets your plan and it sends your bill.
• You cannot choose your DNSP: your physical location decides which DNSP serves your address.
• You can choose your retailer: you can switch to another retailer without moving house.

Victoria has five DNSPs. The table below gives the broad area each one covers.

Network boundaries do not follow suburb names exactly. If your address sits near a boundary, confirm the name with your bill or with a lookup.

Step 2 — Find the Distributor Name on Your Electricity Bill

Your electricity bill usually names your distributor. Retailers use different layouts, so the position and the wording change from bill to bill.

Where the Distributor Name Usually Appears

1. Open your most recent electricity bill.
2. Read the front page. Many retailers print the distributor name and a faults telephone number near the top.
3. If the front page names no distributor, read the charges breakdown. The distributor name often sits beside the network or distribution charges.
4. If you still find no name, check the outage or emergency contact panel. That telephone number usually belongs to your DNSP.

For a full walkthrough of the charges on your bill, read How to Interpret Your Electricity Bill.

Step 3 — Use a DNSP Lookup by NMI, Suburb, or Postcode

If no bill is to hand, a lookup returns the distributor name from one piece of information. Choose the tool from our online tools that matches what you already know.

• DNSP lookup by NMI: the most precise option, because an NMI identifies one connection point — use the DNSP lookup by NMI.
• Lookup by suburb: use the DNSP lookup by suburb when you know the suburb name but no meter details.
• Lookup by postcode: use the DNSP lookup by postcode when the postcode is the only detail you hold.

Pick whichever tool matches what you already have on hand:

A suburb lookup or a postcode lookup can return more than one DNSP. If a lookup returns two names, confirm the answer with the NMI lookup or with your bill.

Energy Assessments Use Your DNSP Details Too

Your DNSP name is one of the property details that a whole-home energy assessment uses. An assessor combines it with your tariff and your usage data to right-size a solar, battery, or all-electric recommendation.

If you would rather have a professional turn all of this into a clear, costed plan for your home, find out more about how our Energy Assessments can help you.

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Frequently Asked Questions

• Who is my electricity distributor? Your electricity distributor is the DNSP that owns the poles and wires serving your address.
• What does DNSP stand for? DNSP stands for Distribution Network Service Provider.
• Is my DNSP the same company as my electricity retailer? No. Your DNSP owns the physical network, and your retailer sells you electricity and sends your bill.
• How do I find my distribution network service provider on my bill? Look near the network or distribution charges, and near the faults telephone number.
• How do I find my DNSP without a bill? Run a DNSP lookup by NMI, by suburb, or by postcode.
• Which DNSP am I in after I move house? Your new address decides it, so run a lookup for the new address.
• Can I change my DNSP to get a cheaper network charge? You cannot change your DNSP, because your location determines it.
• Which DNSPs operate in Victoria? CitiPower, Powercor, Jemena, United Energy, and AusNet Services.
• Why does a postcode lookup return two DNSPs? Some postcodes sit across a network boundary, so confirm the answer with a DNSP lookup by NMI.
• Who do I telephone during a power outage? Telephone your DNSP faults line, because the DNSP repairs faults on the physical network.
• Does my DNSP approve a rooftop solar connection? Your DNSP approves a grid-connected solar system and sets the export limit for it.
• Can a DNSP lookup by NMI give a single answer? Yes, because an NMI identifies one connection point, the lookup returns one distributor.

Glossary

Distribution Network Service Provider (DNSP)

The company that owns and maintains the poles, wires and substations that deliver electricity in a defined area.

Electricity Retailer

The company that sells you an electricity plan and sends you the bill. You can switch retailers.

National Metering Identifier (NMI)

The code that identifies a single electricity connection point. Your retailer prints it on your bill.

Network Charge

The part of your electricity bill that pays for the distribution network. Your retailer collects it and passes it to your DNSP.

Export Limit

The maximum amount of electricity a solar system can send to the grid. The DNSP sets it as a condition of connection.